Refund policy

Refund and Returns Policy

Regent’s Park Gallery Ltd  —  17 Princess Road, London NW1 8JR

We want you to love what you take home. If something is not right, here is exactly what to do.

Your right to cancel

Because you place your order online, you have a legal right under UK law (the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) to cancel within 14 days, without giving any reason. The 14-day period starts on the day you collect the artwork from the gallery.

How to cancel

To cancel, please tell us in writing by email at eyefeast@regentsparkgallery.com. You can write a short note or use the model cancellation form at the end of this policy. We will acknowledge your cancellation by email within one working day.

Returning the work

If you have already collected the artwork, please return it to:

Regent’s Park Gallery, 17 Princess Road, London NW1 8JR

within 14 days of telling us you are cancelling. The return is at your cost unless the work is faulty or was not as described. Please pack the work in its original packaging, or with equivalent protection, and use a courier with insurance and tracking that covers the full sale price. Title and risk in the work passes back to us when it is delivered to us in good order at the gallery.

Condition of returned works

You may handle the work to inspect it as you would in our gallery. If the work shows signs of more than that — for example, marks, dents, scratches, frame damage, or evidence the work has been hung — we may reduce the refund by an amount that reflects the diminished value.

Your refund

We will refund the full price you paid (we do not charge a delivery fee, as collection is free). We make refunds using the same payment method you used to pay, within 14 days of receiving the work back from us in good order, or within 14 days of you telling us you are cancelling if you have not yet collected the work.

If your work is faulty or not as described

The Consumer Rights Act 2015 gives you separate, additional rights if the work is faulty or not as described — for example, if it is damaged when you collect it, or if it does not match the description on the listing. In those cases please contact us within 30 days and we will either refund you in full, replace the work where practical, or arrange a repair, at our cost. These rights are in addition to your 14-day cancellation right above.

Sales made in person at the gallery

If you visit the gallery, see a work in person, and decide there and then to buy it, the legal 14-day cancellation right does not apply (those rights apply only to online and other distance sales). Your rights under the Consumer Rights Act 2015 — for faulty or misdescribed works — still apply.

Bespoke and commissioned works

If you commission a work from us or one of our artists, the 14-day cancellation right does not apply. We will agree the brief, deposit and delivery in a separate written agreement before any work begins.

Questions

If you have any questions please email eyefeast@regentsparkgallery.com or call us at the gallery.

Model cancellation form

Complete and return this form only if you wish to cancel the contract.

To: Regent’s Park Gallery Ltd, 17 Princess Road, London NW1 8JR.  Email: eyefeast@regentsparkgallery.com.

I/We hereby give notice that I/We cancel my/our contract of sale of the following artwork:

·       Title and SKU of the work:

·       Order number:

·       Ordered on:

·       Collected on:

·       Name of consumer(s):

·       Address of consumer(s):

·       Signature of consumer(s) (only if this form is notified on paper):

·       Date:

 

Last updated 22 May 2026.  Regent’s Park Gallery Ltd (registered in England and Wales, company number 16327110), registered office: 17 Princess Road, London NW1 8JR.